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It was a crisp Wednesday afternoon in late November 2025 when Sarah Thompson, a 47-year-old primary school teacher living in a bright second-floor flat on Camden High Street in London, finally decided she could no longer wait for her persistent eczema flare-up to improve on its own. The red, itchy patches on her forearms had worsened after the damp autumn weather, making it difficult to write on the whiteboard during lessons at her school in Kentish Town or even to hold her morning coffee mug without discomfort. She had already tried the usual creams prescribed by her NHS GP at the local surgery on Royal Free Hospital grounds, but the results were limited, and the waiting list for a specialist dermatology referral stretched into the new year. That afternoon, after finishing her marking at the dining table overlooking the bustling street below, Sarah opened the StrongBody AI platform inside the Multime AI super app on her iPhone and began searching for a private virtual consultation with a dermatologist who could provide immediate, personalised guidance.
She had created her Buyer account two months earlier during a quiet Sunday morning at her favourite café on Parkway, entering her email and choosing a secure password in less than a minute before selecting interests in dermatology, skincare routines, holistic wellness, and preventive skin health. The smart matching system had already introduced her to several verified specialists, but today she zeroed in on a specific 45-minute virtual consultation service priced at £120, offered by Dr. James Harrington, a board-certified dermatologist practising from a modern clinic in Harley Street. The page displayed the price clearly: base £120, followed immediately by the 10% buyer transaction fee of £12, for a total of £132. A simple tooltip explained the fee supported the secure escrow system, global connectivity, and dispute resolution. Sarah tapped “Buy Now,” completed the payment using her stored Stripe card with the required OTP verification, and watched the confirmation appear instantly in her inbox and in the “Purchased Service” section of her account. The funds moved securely into the platform’s escrow account, held there until the service was completed or otherwise resolved. She received an automatic notification that the order had been sent to Dr. Harrington’s dashboard, and she settled back with a cup of herbal tea, feeling optimistic that help was on the way.
The following morning, while preparing breakfast in her small but sunny kitchen with the radio playing softly in the background, Sarah’s phone buzzed with a B-Notor alert. She opened the app expecting details about her upcoming session, but instead saw a clear, neutral message: “Your service order for the 45-minute dermatology consultation has been marked as Rejected by the seller. Reason provided: Current schedule at full capacity for the next three weeks and the requested focus on adult eczema management falls slightly outside the specialist’s current availability for new virtual cases.” The status in her “Purchased Service” menu updated automatically to “Rejected,” with every step timestamped and visible. Sarah felt a brief moment of disappointment — she had been counting on that appointment for her upcoming half-term break — but the next part of the message brought immediate reassurance: “Full refund process initiated. You will receive the original payment amount minus the standard platform administrative processing fee of £12 (the buyer transaction fee that supports the secure escrow and matching infrastructure) back to your original payment method within 24-48 hours. No further action required from you.”
She refreshed the screen and saw the exact breakdown: original payment £132, deducted administrative fee £12, refund amount £120 returning directly to her card. The explanation link led to a short, transparent note: “When a seller rejects an order — whether due to being fully booked, a slight mismatch in specialised availability, or any other reason — StrongBody AI automatically flags the order as rejected, releases the escrowed funds, and processes the refund to the buyer after deducting only the predefined platform costs that covered the initial transaction infrastructure. This ensures buyers never lose money on an unfulfilled request and can immediately explore other verified experts.” Sarah read it twice, appreciating how straightforward it was compared to the lengthy email chains and disputed charges she had experienced years earlier when booking a private physiotherapy session through another online service that took three weeks and multiple phone calls to recover even part of her payment.
By Friday lunchtime, while walking through Regent’s Park during her break from school, Sarah checked her banking app and saw the £120 already credited back to her account — the full base amount restored, with the £12 fee clearly accounted for as the cost of the platform’s matching and escrow services that had attempted to connect her. No hidden deductions, no waiting period beyond the promised 48 hours, and no need to contact support. The entire process had been automatic, visible at every stage inside the app, and documented in her transaction history with dates, times, and the seller’s stated reason preserved for her records. She sat on a bench near the boating lake, the autumn leaves swirling around her boots, and felt a genuine sense of security. The rejection had not left her out of pocket or frustrated; instead, it had freed her to find a better match immediately.
Encouraged by the smooth handling, Sarah returned to the platform that same evening from her living room, the lights of Camden Market twinkling through the window. Rather than risking another direct purchase, she created a Public Request detailing her exact needs: “45-60 minute virtual consultation for persistent adult eczema on forearms, seeking personalised topical routine, trigger identification, and follow-up plan. Available evenings UK time. Budget up to £150 including platform fee.” The AI-powered smart matching system immediately distributed the request to 14 verified dermatologists and skincare specialists across the UK, US, and Europe whose profiles aligned with her criteria. Within 35 minutes she received four detailed offers inside MultiMe Chat, each one displaying the base price plus the 10% buyer fee upfront in the same clear format she had seen before.
She chose the most comprehensive offer from Dr. Priya Sharma, a dermatologist based in a contemporary clinic in Manchester’s Spinningfields district. The offer read: base £135 for a 50-minute session plus written summary and 14-day follow-up messaging, buyer fee £13.50, total £148.50. Dr. Sharma had included a short voice note introducing herself and referencing her recent work with 87 similar eczema cases in the North West of England, showing a 76% improvement rate in symptom reduction within four weeks. Sarah accepted the offer, paid the displayed £148.50 via PayPal, and watched the funds enter escrow once again. The session took place three days later via secure video link, with Dr. Sharma appearing from her bright consultation room overlooking the Irwell River. She reviewed the photos Sarah had securely uploaded, explained the exact moisturiser layering technique that had helped 62 of her Manchester patients, and sent a personalised PDF summary immediately after. Sarah marked the service complete after the 15-day confirmation window with full satisfaction, and the funds released automatically to Dr. Sharma, who withdrew them to her local account in under 30 minutes.
The rejection experience had become a positive turning point rather than a setback. Sarah began actively building her Personal Care Team the following week, selecting dermatology, holistic skincare, and lifestyle medicine as priorities. The platform matched her with six specialists, including Dr. Sharma who now served as her primary skin health caregiver. Every subsequent interaction carried the same transparent financial structure: offers always showed the base price and 10% buyer fee before acceptance, payments moved into escrow, and any potential rejection would trigger the identical automatic refund process she had already experienced. When one of her team members, a nutritionist in Edinburgh, had to decline a follow-up request because of maternity leave starting early, Sarah received the same clear notification: order rejected due to personal scheduling, refund of £84 base amount (after the £8.40 platform fee) processed and credited back to her card within 36 hours. She used the returned funds the same day to book an alternative nutrition session from another team member in Glasgow, again seeing every pound accounted for in advance.
Word of Sarah’s positive experience spread quickly among her colleagues at the Kentish Town school. During a staff meeting in the bright common room overlooking the playground, she opened the app on her tablet and walked her friend Claire, a 39-year-old teaching assistant, through the exact sequence she had lived. Claire had been hesitant about booking a mental wellness consultation after a stressful Ofsted inspection, worried about potential cancellations. Sarah showed her the rejected order log from her own history, the automatic status update, the precise refund calculation displayed in the transaction details, and the confirmation that the £120 had returned without any dispute or delay. “Look, Claire — when the seller hits Reject, the system does everything automatically. The order is flagged, the reason is recorded, and your money comes straight back minus only the small fee that keeps the whole secure platform running. I didn’t even have to send an email.” Claire created her Buyer account on the spot, placed her first request, and later messaged Sarah from her flat in Islington the next day: “It worked exactly as you said — the therapist was fully booked and rejected within two hours, and the full base amount was back in my account before I finished my marking. I re-booked with someone else and the session was brilliant.”
As December arrived and the Christmas lights went up along Camden High Street, Sarah’s skin condition had improved dramatically. The personalised routine from Dr. Sharma, combined with daily voice check-ins through MultiMe Chat and the occasional product consult with her team pharmacist in Singapore, had reduced the flare-ups by more than 80%, something she confirmed with before-and-after photos shared privately in her care team chat. She recorded a short voice reflection in the Voice Hub one Sunday morning while walking along the canal towpath near King’s Cross, the low winter sun glinting on the water. “When a doctor has to reject an order on StrongBody AI — whether they’re overloaded with patients or the request isn’t the perfect match for their current availability — the platform handles it with complete transparency and speed. The order is automatically marked rejected, the reason is noted, and the refund of the base amount returns to your payment method after deducting only the standard buyer transaction fee that supports the escrow protection and global matching. No chasing, no uncertainty, just your money back quickly so you can connect with the right expert straight away.” The clip received warm voice replies from Buyers in Birmingham and Dublin who had experienced identical smooth rejections and refunds in the previous weeks.
Sarah’s confidence in the system grew with every interaction. In mid-January 2026 she sent another Public Request for a specialised laser skincare review after seeing promising results in Global News Hub. Eight offers arrived, each with the 10% fee displayed prominently. She accepted one from a cosmetic dermatologist in Bristol, paid the transparent total, and when that specialist later needed to reject a follow-up due to clinic relocation, the identical automatic process repeated: notification within minutes, status updated to Rejected, refund of the base £95 credited back after the £9.50 fee within 41 hours. Sarah immediately re-requested and secured a new specialist in Cardiff whose availability aligned perfectly, turning what could have been a frustrating dead end into another seamless step forward.
By the end of February 2026, Sarah had placed nine service orders and four product consults through StrongBody AI. Two had been rejected by sellers — one due to full capacity, one due to a minor specialty mismatch — and both times the refund had arrived automatically, clearly calculated, and without any effort on her part. The deducted fees had been consistently limited to the 10% buyer transaction amount that funded the very infrastructure protecting her payments and enabling the smart matching that brought better alternatives within minutes. She now viewed the rejection button not as a risk but as a safety feature that protected both buyers and busy specialists, ensuring no one wasted time or money on unsuitable arrangements. Her Personal Care Team had grown to nine members spanning London, Manchester, Edinburgh, and international locations, each interaction secured by the same escrow and refund mechanisms she had come to trust implicitly.
One quiet Saturday evening in her Camden flat, with snow beginning to fall softly outside the window and a warm lamp glowing on her bookshelf, Sarah sat with her sister Emma visiting from Brighton. Over mugs of tea at the dining table, she opened the app and showed the full history: the original rejected order, the automatic status change, the precise refund entry showing £120 returned, and the subsequent successful bookings that had transformed her skin health. Emma, who had once lost a deposit on a cancelled yoga retreat booking through another platform, created her own Buyer account that night and placed her first request for a family medicine consultation. When the first specialist rejected due to a conference schedule, Emma watched the process unfold exactly as Sarah had described — notification, rejected status, refund of the base amount after the standard fee credited within 39 hours. She re-booked with another expert and later texted Sarah from the train back to Brighton: “It really is automatic and fair. I feel completely safe now.”
The experience of a seller rejection on StrongBody AI is designed to be simple, protective, and empowering for every Buyer. When a doctor or specialist selects the Reject button — whether because their schedule is at full capacity for the coming weeks, the specific request falls slightly outside their current availability, or any other professional reason — the system responds instantly and automatically. The order status updates to Rejected in the buyer’s “Purchased Service” menu, the seller’s stated reason is recorded and visible, and the escrowed payment is released for refund. The buyer receives the original base amount back to their chosen payment method (Stripe or PayPal) after deduction of only the predefined platform administrative processing fee — the same 10% buyer transaction fee that was transparently displayed at the time of purchase and that sustains the secure escrow holding, the 24/7 dispute-ready infrastructure, the AI matching engine, and the global MultiMe Chat that keeps everything connected. The refund typically completes within 24 to 48 hours, with the exact amount and timeline shown clearly in the transaction history so there is never any doubt or follow-up required.
This process removes the uncertainty that once made online health bookings feel risky. Buyers like Sarah in Camden, Claire in Islington, and Emma in Brighton know that their money is never locked away on an unfulfilled order. The platform’s escrow system holds funds safely until completion or rejection, and the automatic refund pathway ensures swift recovery of the base payment after covering only the essential costs of operating the secure marketplace. The same transparency applies whether the order was placed through direct “Buy Now,” a private request, or a personalised offer inside MultiMe Chat. Every step is documented, timestamped, and accessible in the buyer’s account, giving complete visibility and peace of mind.
For anyone who has ever hesitated to book an online consultation fearing a last-minute rejection or complicated refund, StrongBody AI offers a fundamentally different experience — one where the rejection button serves as a responsible release valve rather than a point of frustration. The system respects the specialist’s need to manage their workload honestly while protecting the buyer’s finances with automatic, clearly calculated refunds. Sarah’s journey from her first rejected order on that rainy November afternoon to her now thriving Personal Care Team and clear skin is living proof that when a platform handles rejections with speed, transparency, and fairness, buyers can explore options confidently, knowing their money is always safe and any unfulfilled request simply opens the door to an even better match. The process is not a workaround; it is a core strength of StrongBody AI — ensuring that every interaction, even the ones that do not proceed, leaves the buyer empowered, financially whole, and ready to connect with the right expert at the right time. And that reliability, demonstrated automatically with every rejection, is exactly why thousands of new Buyers in London, Manchester, New York, and cities across the globe continue to trust StrongBody AI with their health journeys every single day.
Sarah now starts each week by reviewing her care team updates from her Camden kitchen, confident that whether an order is accepted or rejected, the platform’s financial protections will always work in her favour. The rain may still fall on Camden High Street, but the uncertainty about what happens when a doctor must say no has been replaced by the quiet certainty that her money, her time, and her health goals remain fully protected and fully supported.
Detailed Guide To Create Buyer Account On StrongBody AI
To start, create a Buyer account on StrongBody AI. Guide: 1. Access website. 2. Click “Sign Up”. 3. Enter email, password. 4. Confirm OTP email. 5. Select interests (yoga, cardiology), system matching sends notifications. 6. Browse and transact. Register now for free initial consultation!
Overview of StrongBody AI
StrongBody AI is a platform connecting services and products in the fields of health, proactive health care, and mental health, operating at the official and sole address: https://strongbody.ai. The platform connects real doctors, real pharmacists, and real proactive health care experts (sellers) with users (buyers) worldwide, allowing sellers to provide remote/on-site consultations, online training, sell related products, post blogs to build credibility, and proactively contact potential customers via Active Message. Buyers can send requests, place orders, receive offers, and build personal care teams. The platform automatically matches based on expertise, supports payments via Stripe/Paypal (over 200 countries). With tens of millions of users from the US, UK, EU, Canada, and others, the platform generates thousands of daily requests, helping sellers reach high-income customers and buyers easily find suitable real experts.
Operating Model and Capabilities
Not a scheduling platform
StrongBody AI is where sellers receive requests from buyers, proactively send offers, conduct direct transactions via chat, offer acceptance, and payment. This pioneering feature provides initiative and maximum convenience for both sides, suitable for real-world health care transactions – something no other platform offers.
Not a medical tool / AI
StrongBody AI is a human connection platform, enabling users to connect with real, verified healthcare professionals who hold valid qualifications and proven professional experience from countries around the world.
All consultations and information exchanges take place directly between users and real human experts, via B-Messenger chat or third-party communication tools such as Telegram, Zoom, or phone calls.
StrongBody AI only facilitates connections, payment processing, and comparison tools; it does not interfere in consultation content, professional judgment, medical decisions, or service delivery. All healthcare-related discussions and decisions are made exclusively between users and real licensed professionals.
User Base
StrongBody AI serves tens of millions of members from the US, UK, EU, Canada, Australia, Vietnam, Brazil, India, and many other countries (including extended networks such as Ghana and Kenya). Tens of thousands of new users register daily in buyer and seller roles, forming a global network of real service providers and real users.
Secure Payments
The platform integrates Stripe and PayPal, supporting more than 50 currencies. StrongBody AI does not store card information; all payment data is securely handled by Stripe or PayPal with OTP verification. Sellers can withdraw funds (except currency conversion fees) within 30 minutes to their real bank accounts. Platform fees are 20% for sellers and 10% for buyers (clearly displayed in service pricing).
Limitations of Liability
StrongBody AI acts solely as an intermediary connection platform and does not participate in or take responsibility for consultation content, service or product quality, medical decisions, or agreements made between buyers and sellers.
All consultations, guidance, and healthcare-related decisions are carried out exclusively between buyers and real human professionals. StrongBody AI is not a medical provider and does not guarantee treatment outcomes.
Benefits
For sellers:
Access high-income global customers (US, EU, etc.), increase income without marketing or technical expertise, build a personal brand, monetize spare time, and contribute professional value to global community health as real experts serving real users.
For buyers:
Access a wide selection of reputable real professionals at reasonable costs, avoid long waiting times, easily find suitable experts, benefit from secure payments, and overcome language barriers.
AI Disclaimer
The term “AI” in StrongBody AI refers to the use of artificial intelligence technologies for platform optimization purposes only, including user matching, service recommendations, content support, language translation, and workflow automation.
StrongBody AI does not use artificial intelligence to provide medical diagnosis, medical advice, treatment decisions, or clinical judgment.
Artificial intelligence on the platform does not replace licensed healthcare professionals and does not participate in medical decision-making.
All healthcare-related consultations and decisions are made solely by real human professionals and users.
