Understanding Service Fees, Transaction Protection & Refunds on StrongBody AI

February 3, 2026 In Uncategorized

The rain in Portland, Oregon, is rarely a singular event; it is a season, a mood, and for Olivia Grant, a thirty-nine-year-old freelance graphic designer, a backdrop to her increasingly confined world. Olivia lived in a beautifully restored craftsman bungalow in the quiet, tree-lined neighborhood of Irvington, a sanctuary she had purchased after a decade of grinding in the high-pressure ad agencies of San Francisco. Her home studio was the envy of her peers: a north-facing room bathed in consistent, diffused light, equipped with dual 4K monitors, a top-tier Wacom Cintiq Pro 24, and an ergonomic Herman Miller Aeron chair that she had researched for weeks before buying.

To the outside world, Olivia was living the freelance dream. She had autonomy, a roster of high-profile clients from New York to Seattle, and the freedom to set her own hours. But by early 2026, those hours had become a prison. The demands of the gig economy meant that “freedom” often translated into ten to twelve-hour days, hunched over her digital canvas, meticulously vectoring logos and retouching complex layouts. The human body is resilient, but it is not a machine. The repetitive micro-movements—the slight twist of the wrist, the constant pressure of the stylus, the static tension in the forearm—had begun to exact a toll that no amount of ergonomic furniture could offset.

It started innocuously in late 2025. A dull ache in the wrist after a long session. A slight tingling in the thumb and index finger that she shook off like water. But the body keeps a ledger, and the debt was coming due. The ache sharpened into a burning sensation that radiated from her carpal tunnel up to her elbow. By January 2026, holding her stylus for more than twenty minutes triggered a pain so acute it felt like a hot wire was being tightened inside her forearm.

Olivia had tried to navigate the traditional American healthcare system, an experience that only added frustration to her physical agony. In 2025, she had visited a local clinic in Portland. The primary care visit cost her $165 out-of-pocket and required an eighteen-day wait for an appointment, only to result in a generic recommendation to “rest and ice.” When the pain persisted, she sought a specialist. That visit cost another $320, plus a staggering $480 for an electromyography (EMG) test to check for nerve damage. The diagnosis was vague—repetitive strain injury (RSI) with mild nerve compression—and the solution was prescription painkillers and a suggestion to “stop working for six weeks.” For a freelancer, six weeks of downtime wasn’t a treatment plan; it was professional suicide. The pain forced her to turn down two major branding projects in Q4 of 2025, a direct loss of $4,800 in revenue.

It was a drizzly Saturday afternoon in February 2026. Olivia sat on her gray sectional sofa, her right arm propped up on a pillow with a gel ice pack strapped to her wrist. She was scrolling through a Facebook group for creative freelancers using her left hand, looking for commiseration, when a post stopped her scroll.

“If anyone is drowning in wrist pain from too much computer work, you need to try StrongBody AI. I connected with a rehab specialist from the UK who monitors me daily via chat. The cost is reasonable, but the best part is the payment system—it’s incredibly secure.”

Skeptical but desperate, Olivia clicked the link: https://strongbody.ai.

The onboarding process was a revelation in efficiency. In exactly three minutes and forty-seven seconds, she had created a “Buyer” account using her business email, olivia.grant.design@gmail.com. The interface was clean, devoid of the clutter that plagued medical portals. The AI Matching system asked her to select her primary interests. She checked the boxes for Wrist & Hand Pain, Ergonomics, Physical Therapy, and Repetitive Strain Injury.

The algorithm worked instantly, analyzing her inputs against a global database of verified experts. It presented her with eleven recommendations. Olivia was drawn to the first profile on the list: Dr. Thomas Reed, a Physical Therapist certified in the United Kingdom, currently operating a hybrid online practice from his clinic in Manchester. His stats were impeccable: over 1,900 successful sessions conducted on the platform and a user rating of 4.92 out of 5 stars.

She clicked on his profile and reviewed his signature service package: “Repetitive Strain Recovery Program for Digital Artists & Desk Workers.” The details were comprehensive: a ten-week roadmap, six 60-minute video consultations, daily tracking via messaging, a full ergonomic assessment of her workstation, and a personalized exercise plan.

The price was listed clearly: $780. But what caught Olivia’s eye was the small, transparent text underneath: “Total to pay: $858 (includes 10% buyer transaction fee).”

Olivia clicked Buy Now. The screen transitioned to the checkout page, secured by Stripe, the global standard for online payments. The breakdown was reiterated: $858.00 USD total. The 10% buyer fee ($78) was visible and upfront—no hidden service charges, no surprise taxes added at the last second. Olivia appreciated this honesty.

She retrieved her American Express card ending in 6301. She entered the card details, the expiration date, and the CVV. She checked the box labeled “Save card securely via Stripe” to make future interactions smoother. She took a breath and pressed Pay.

The system immediately initiated a 3D Secure authentication check—an extra layer of protection that Olivia valued. Her phone buzzed with an SMS sent to her number ending in 0821. She unlocked her phone, read the six-digit One-Time Password (OTP) “392718,” and typed it into the prompt on her screen.

Upon confirmation, the screen refreshed with a reassuring green banner: “Payment of $858.00 held securely in escrow by StrongBody AI. Funds will only be released to Dr. Reed after you confirm completion and satisfaction.”

Simultaneously, a detailed receipt arrived in her Gmail inbox. It laid out the transaction with forensic clarity:

Service: Repetitive Strain Recovery Program
Expert: Dr. Thomas Reed
Base Service Price: $780.00
Buyer Transaction Fee (10%): $78.00
Total Paid: $858.00
Status: Held in Escrow – Buyer Protection Active
Hold Period: Default 15 days post-completion or upon buyer confirmation.

This mechanism—escrow—was the key to her peace of mind. The money hadn’t disappeared into the account of a stranger in Manchester. It was sitting in a secure digital vault, a neutral zone. StrongBody AI was acting as the guardian of her investment.

Forty-two minutes later, the B-Messenger app on her phone chimed. Dr. Reed had made contact.

She opened the chat to find a voice note waiting for her. She pressed play. “Hi Olivia, thank you for trusting me with your wrist recovery. I’ve reviewed your profile and the interests you selected. To start effectively, could you please send a short video showing exactly how you hold your stylus and your keyboard posture during work? Also, please send any pain scale log you might have from the past week. We’ll schedule our first 60-minute call tomorrow evening your time if that suits.”

His voice was calm, professional, and confident. Olivia immediately set up her phone on a tripod. She recorded a two-minute and thirty-eight-second video. She sat at her desk, demonstrating her natural grip on the stylus, drawing a few lines, then switching to her keyboard to type. She narrated the experience clearly: “The pain usually starts at a four out of ten after about forty-five minutes of drawing. It spikes to a seven out of ten after two hours. I also get tingling in my thumb and index finger at night.” She uploaded the video along with a voice note summarizing her pain diary from the last seven days.

Dr. Reed’s response was swift. The platform’s auto-translation feature wasn’t needed for English-to-English, but the transcription service provided a text version of his reply voice note instantly. “Thank you for the clear video and log, Olivia. I see a classic repetitive strain pattern here—poor wrist extension, significant forward shoulder posture, and tight forearm flexors. We’ll begin with ergonomic adjustments and gentle nerve glides. I’m sending your first week’s protocol PDF now.”

A file named Week1_Protocol_Wrist_RS.pdf appeared in the chat stream. It was a six-page document, rich with diagrams, outlining her workstation setup, mandatory break intervals, and a checklist for daily exercises.

Throughout the ten-week program, every interaction and additional financial transaction was handled with the same transparency and security.

In the fourth week, crisis struck. A client moved a deadline up, forcing Olivia into a weekend marathon of work. The intense usage triggered a flare-up. She messaged Dr. Reed in a panic. He responded not just with advice, but with a structured solution. A new “Offer” card appeared in the chat: “Additional 2 video sessions + 4 weeks extended messaging support – $240 (Total to pay: $264 including 10% buyer fee).”

Olivia clicked Accept & Pay. The Stripe interface loaded instantly. The total was $264.00. Since her card was saved, she simply verified the transaction with an OTP sent to her phone, and it was done in nine seconds. The $264 was added to the escrow vault. Dr. Reed immediately sent her a link to book the emergency sessions and uploaded a new file: Flare Management Guide.pdf.

By the ninth week, the narrative had shifted from pain to triumph. Olivia sent a voice note to Dr. Reed, her voice thick with emotion and relief. “Thomas, today I completed a six-hour illustration project without stopping. My pain level was only a two out of ten at the end, and I had absolutely no tingling overnight. This is the first time in over a year I haven’t needed an ice pack after work. My sleep tracker recorded 7.9 hours of straight sleep. And my client loved the piece—they even sent a $600 bonus.”

Dr. Reed replied: “Olivia, that’s phenomenal progress. To go from a baseline average of 6.2 out of 10 down to a 2 on heavy drawing days is outstanding. Your consistency with the nerve glides and the ergonomic changes has paid off. Let’s plan the maintenance phase—monthly check-ins for the next six months at a total of $180.”

Olivia accepted the Maintenance Offer. The price was $180, and she paid $198 total (including the 10% fee). The payment processed smoothly, funds held in escrow.

When the main ten-week program officially concluded in May 2026, Olivia navigated to the Purchased Services menu in her dashboard. She opened her order history with Dr. Reed. It was a complete digital ledger of her recovery: six video calls logged, eighty-seven text messages, forty-one voice notes, and eighteen file attachments ranging from exercise videos to Excel logs.

A prominent blue button awaited her: Confirm Completion & Release Funds.

She clicked it. The system asked her to confirm her satisfaction. She selected five stars and typed a review: “Dr. Reed’s guidance transformed my workflow. Pain reduced by 68%, productivity is up, and no more missed deadlines.” Upon confirmation, the original $780 (the base fee for the expert) was released from the escrow hold and transferred to Dr. Reed’s account. Olivia received a final email: “Escrow released successfully. Thank you for your trust and positive feedback.”

The process was seamless. There were no disputes, no delays. She had remained in full control of when the money was released.

A month later, when Olivia landed a massive $7,200 project from a client in Chicago, she proactively reached out. “Just signed a big contract—means 8–10 hour days for three weeks. Wrist is still good, but I want to prevent a flare. Can we do a quick check-in?” Dr. Reed sent an Offer for $90 covering a 30-minute call and two weeks of messaging. Olivia paid $99 (including the fee). The call took place, Dr. Reed adjusted her exercises for high-intensity maintenance, and sent a High-Workload Maintenance.pdf. Two weeks later, Olivia confirmed completion, and the $90 was released.

Olivia’s trust in the platform was solidified not just by her own success, but by seeing the protection mechanism work for others. A friend of hers, a freelance programmer in Seattle, had shared a story about purchasing a $420 nutrition package from a provider in Australia via StrongBody AI. After three weeks, the results were non-existent, and the provider had been unresponsive to messages.

Her friend had gone into the Purchased Services menu and clicked Request Dispute. StrongBody AI’s support team intervened within thirty-six hours. They reviewed the chat logs, the files sent (or lack thereof), and the original offer terms. They requested evidence from both sides. The verdict was fair and swift: a 65% refund ($273) was issued to the buyer because the service did not meet the promised quality standards, while the remainder was released to the expert for the partial work that had been done. Her friend received the refund on her card within five business days. Hearing this story reassured Olivia that the escrow system wasn’t just marketing fluff—it was a functioning judicial system for services.

Part VIII: The Financial Summary

By August 2026, Olivia sat down to review her finances. She had spent a total of $1,527 on her journey with Dr. Reed.

Original Package: $858
Flare-up Supplement: $264
Maintenance Plan: $198
Check-in Session: $99
Equipment Recommendation Offer: $108

The 10% buyer fees she had paid totaled $152.70. To Olivia, this wasn’t a “tax”—it was an insurance premium. It was the cost of transparency, security, and the guarantee that her money was safe until she was happy. She also understood the ecosystem: Dr. Reed had explained that StrongBody AI took a 20% commission from his earnings after the escrow release. This fee funded the AI matching, the translation services, the dispute support, and the global marketing that brought clients like Olivia to experts like him. It was a fair trade.

Every month, Olivia checked her Payment History under My Account. She could see every transaction, timestamped and itemized. She downloaded PDFs for her tax returns, categorizing them as “Professional Development” and “Medical Expenses.” There were never hidden fees. Once, when a payment was declined because her card had expired, the system notified her instantly: “Payment declined – please update card.” She updated the card details and reprocessed the payment in two minutes with no penalty fees.

Part IX: A New Chapter

By the end of 2026, Olivia had become an evangelist for StrongBody AI. She referred three other friends—a 3D animator with shoulder pain, a coder with chronic back issues, and a copywriter dealing with carpal tunnel. They all embarked on similar journeys: buying packages, paying into escrow, tracking progress via voice notes, and confirming completion only when satisfied. They all shared the same sentiment: “The money isn’t lost; the control is mine, and the platform actually supports me if things go wrong.”

On a crisp October afternoon in 2026, Olivia sat in her studio. The light from the window illuminated her workspace. Her right hand moved across the Wacom tablet with a fluidity that had been missing for years. She was sketching freely, no ice pack in sight, no nagging burning sensation in her forearm. She opened B-Messenger and recorded one final voice note for Dr. Reed.

“Thomas, just finished a nine-hour project. My wrist is at a one out of ten. No flare-up. I’m sending you the final illustration as a thank you. I couldn’t have done this without your guidance, and frankly, without the peace of mind of knowing my payments and my health were protected every step of the way.”

Dr. Reed replied from Manchester: “You’re very welcome, Olivia. That illustration is stunning—your progress is inspiring. Let’s keep the momentum with our monthly check-ins. The funds from the last payment were released smoothly—thank you for the trust.”

Olivia smiled, closing the chat. She realized that every dollar she had spent wasn’t just purchasing a medical service. She had purchased safety. She had purchased transparency. She had purchased control. StrongBody AI hadn’t just connected her with a world-class expert; it had protected every single investment she made in her own recovery, turning a desperate search for relief into a smart, secure, and life-changing decision.

Detailed Guide To Create Buyer Account On StrongBody AI

To start, create a Buyer account on StrongBody AI. Guide: 1. Access website. 2. Click “Sign Up”. 3. Enter email, password. 4. Confirm OTP email. 5. Select interests (yoga, cardiology), system matching sends notifications. 6. Browse and transact. Register now for free initial consultation!

Overview of StrongBody AI

StrongBody AI is a platform connecting services and products in the fields of health, proactive health care, and mental health, operating at the official and sole address: https://strongbody.ai. The platform connects real doctors, real pharmacists, and real proactive health care experts (sellers) with users (buyers) worldwide, allowing sellers to provide remote/on-site consultations, online training, sell related products, post blogs to build credibility, and proactively contact potential customers via Active Message. Buyers can send requests, place orders, receive offers, and build personal care teams. The platform automatically matches based on expertise, supports payments via Stripe/Paypal (over 200 countries). With tens of millions of users from the US, UK, EU, Canada, and others, the platform generates thousands of daily requests, helping sellers reach high-income customers and buyers easily find suitable real experts.

Operating Model and Capabilities

Not a scheduling platform

StrongBody AI is where sellers receive requests from buyers, proactively send offers, conduct direct transactions via chat, offer acceptance, and payment. This pioneering feature provides initiative and maximum convenience for both sides, suitable for real-world health care transactions – something no other platform offers.

Not a medical tool / AI

StrongBody AI is a human connection platform, enabling users to connect with real, verified healthcare professionals who hold valid qualifications and proven professional experience from countries around the world.

All consultations and information exchanges take place directly between users and real human experts, via B-Messenger chat or third-party communication tools such as Telegram, Zoom, or phone calls.

StrongBody AI only facilitates connections, payment processing, and comparison tools; it does not interfere in consultation content, professional judgment, medical decisions, or service delivery. All healthcare-related discussions and decisions are made exclusively between users and real licensed professionals.

User Base

StrongBody AI serves tens of millions of members from the US, UK, EU, Canada, Australia, Vietnam, Brazil, India, and many other countries (including extended networks such as Ghana and Kenya). Tens of thousands of new users register daily in buyer and seller roles, forming a global network of real service providers and real users.

Secure Payments

The platform integrates Stripe and PayPal, supporting more than 50 currencies. StrongBody AI does not store card information; all payment data is securely handled by Stripe or PayPal with OTP verification. Sellers can withdraw funds (except currency conversion fees) within 30 minutes to their real bank accounts. Platform fees are 20% for sellers and 10% for buyers (clearly displayed in service pricing).

Limitations of Liability

StrongBody AI acts solely as an intermediary connection platform and does not participate in or take responsibility for consultation content, service or product quality, medical decisions, or agreements made between buyers and sellers.

All consultations, guidance, and healthcare-related decisions are carried out exclusively between buyers and real human professionals. StrongBody AI is not a medical provider and does not guarantee treatment outcomes.

Benefits

For sellers:
Access high-income global customers (US, EU, etc.), increase income without marketing or technical expertise, build a personal brand, monetize spare time, and contribute professional value to global community health as real experts serving real users.

For buyers:
Access a wide selection of reputable real professionals at reasonable costs, avoid long waiting times, easily find suitable experts, benefit from secure payments, and overcome language barriers.

AI Disclaimer

The term “AI” in StrongBody AI refers to the use of artificial intelligence technologies for platform optimization purposes only, including user matching, service recommendations, content support, language translation, and workflow automation.

StrongBody AI does not use artificial intelligence to provide medical diagnosis, medical advice, treatment decisions, or clinical judgment.

Artificial intelligence on the platform does not replace licensed healthcare professionals and does not participate in medical decision-making.
All healthcare-related consultations and decisions are made solely by real human professionals and users.