Returns, Refunds & Dispute Resolution for Expert Offers
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The early morning sun streamed through the expansive, industrial-style windows of Ava Mitchell’s loft in Brooklyn Heights, illuminating the dust motes dancing in the air and casting long shadows across the polished concrete floors. Ava, a thirty-seven-year-old interior designer known for her minimalist aesthetic and hands-on approach, sat at her reclaimed walnut kitchen island, a steaming mug of black coffee cradled in her hands. Sunday mornings were usually her sanctuary, a time to decompress from the frenetic energy of the city, but lately, they had become a time of quiet frustration. Her right wrist, essential for sketching, drafting, and occasionally wrestling heavy furniture into place, was throbbing with a dull, persistent ache—a souvenir from a particularly ambitious project in Manhattan six months prior where she had insisted on moving a custom marble console table without waiting for the movers.
The injury, diagnosed as a moderate ligament strain, threatened to derail her career just as it was hitting its stride. Her local physical therapist had been helpful, prescribing exercises and recommending cold therapy, but the execution was lacking. Ava wanted equipment that matched the professional standards she applied to her work. She had tried to source a high-end cold compression unit herself, navigating the chaotic landscape of online medical supplies. She ordered a top-rated machine from a US distributor, only to wait twelve days for delivery, losing precious recovery time. She tried to import a specialized herbal anti-inflammatory gel from Asia, but the package was seized by customs for eighteen days due to improper labeling, arriving battered and leaking. When the compression machine finally arrived, it made a grinding noise that sounded unsafe, and the cuff fit poorly. Her attempts to resolve the issue turned into a bureaucratic nightmare: hours on hold with customer service, endless forms to fill out, and a partial refund that arrived thirty days later, leaving her out of pocket and still in pain.
She had vented her frustration to her sister, Mia, over lattes at a cafe in Dumbo just the week before. “I feel paralyzed,” Ava had said. “I need professional-grade equipment to get back to work, but buying it online is a gamble. If it breaks, or if it gets stuck at the border, I’m the one who pays. There’s no accountability, no clear process for returns, and frankly, I don’t have the time to fight with a faceless company over a hundred-dollar refund.”
The solution presented itself on a humid Sunday morning in July 2025. Ava was scrolling through Instagram, procrastinating on a mood board, when she saw a story from an old colleague named Sarah, who had pivoted from design to rehabilitation therapy. Sarah posted a screenshot of a profile on StrongBody AI with the caption: “Finally found a reliable source for my clinic’s compression gear. Sourced directly from a physio in Mumbai who handles all the shipping logistics. We chatted, agreed on the terms, and the platform held the payment in escrow until I confirmed the unit was working perfectly. If anything goes wrong, they have a dispute resolution team that actually looks at the evidence. Total game changer.”
Intrigued by the mention of dispute resolution and escrow—concepts Ava valued in her own business contracts—she clicked the link to strongbody.ai. The onboarding process was sleek and professional. She registered a “Buyer” account using her personal email, verified her identity via a secure One-Time Password, and selected her primary health interests: “Pain Management,” “Rehabilitation,” “Physical Therapy,” and “Women’s Health.”
She navigated to the “Experts” tab, filtering the results with the same discernment she used when sourcing vintage furniture. She selected “Physical Therapy,” then “Rehabilitation.” To maximize value and quality, she checked “Verified Expert” and selected “India,” knowing that the country was a major hub for medical manufacturing. The search yielded a list of qualified professionals, and she clicked on the profile of Dr. Priya Sharma, a Physiotherapist and Rehabilitation Specialist based in Mumbai with twenty years of experience, certification from the Indian Association of Physiotherapists, and a bio that specifically highlighted her work with international patients suffering from occupational injuries.
Dr. Sharma’s profile was reassuringly transparent. The cover photo showed her in a state-of-the-art clinic in Bandra West, guiding a patient through wrist rehabilitation exercises. Her bio detailed her success rates with conservative management of soft tissue injuries. Ava scrolled down to the “Products Shared” section, Dr. Sharma’s curated selection of therapeutic tools. The first item was a “Cold Compression Therapy Unit with Interchangeable Cuffs,” listed with a reference price of two hundred and ninety-five dollars.
Ava clicked to view the details. The page featured twelve high-definition images showing the silver compression unit, the various anatomical cuffs for wrist, shoulder, and knee, the tubing connectors, and close-ups of the CE and ISO 13485 quality certifications. There was even a photo of Dr. Sharma holding the device, adding a personal touch of endorsement. The description was comprehensive: “This unit is manufactured by a trusted partner in Gujarat and meets international medical standards. It offers adjustable intermittent compression from zero to eighty millimeters of mercury. In my practice, I have monitored two hundred and twenty patients in creative professions across the US and Europe. Those using this specific protocol saw a seventy-two percent reduction in wrist swelling within ten days and a seventy-five percent reduction in pain scores after four weeks.”
Ava clicked the “Consult about this product” button, and the Biz-Messenger window opened. She typed her inquiry, focusing on her past anxieties: “Hi Dr. Sharma, I’m Ava, a 37-year-old interior designer in Brooklyn. I’m dealing with a persistent wrist strain from lifting heavy furniture. I see your Cold Compression Unit. I’ve had terrible experiences with international shipping and returns in the past. Is this unit suitable for my injury? Can you handle the shipping to the USA? And crucially, what happens if the device arrives damaged or stops working? How do we handle returns or refunds?”
Eleven minutes later, a notification chimed. Dr. Sharma had replied with a voice message. Ava pressed play, and a warm, confident voice with a soft Indian accent filled the room. “Hello Ava, thank you for reaching out and for being so direct about your concerns. Yes, this Cryo/Cuff system is excellent for wrist strains in creative professionals; the cold and compression work together to flush out inflammatory fluid without the need for systemic medication. Regarding logistics: I use DHL Express exclusively from Mumbai for my US clients. Delivery is typically five to seven days, and the shipping cost is usually between fifty and sixty-five dollars. I handle all the packaging and export declarations here. You will receive a commercial invoice, packing list, and certificate of origin via email to facilitate customs clearance. Duties are your responsibility as the importer—usually zero to four percent for medical devices—but I provide the correct codes to minimize any delay. Regarding your concern about defects: We agree on the terms right here in the chat. StrongBody AI holds your payment in escrow until you confirm you have received the unit and are satisfied with it. If there is a problem, you can raise a dispute within fifteen days of delivery. The platform reviews the chat evidence, photos, and helps mediate a fair resolution, which can include a full refund or a replacement at no cost to you. Shall I prepare a formal Offer for you with these terms?”
Ava nodded, feeling a sense of relief. She held down the microphone button. “Thanks, doctor. That’s very reassuring. Yes, please send the Offer for the unit and maybe three of the gel packs you recommend. I’d like to see those return terms clearly in writing.”
Dr. Sharma replied via text: “Great. I will include the Turmeric & Arnica Gel packs—they are excellent for reducing local inflammation. Here is the Offer structure.”
A moment later, a detailed “Offer” card appeared in the chat. The “Description” listed: “Cold Compression Therapy Unit (New, Sealed, US Plug)” and “Turmeric & Arnica Gel 100g Tube (Qty 3).” The “Method of Delivery” was “DHL Express from Mumbai to Brooklyn, NY. Seller provides all export docs.” The “Timeline” promised shipment within twenty-four hours of payment confirmation and delivery within five to seven business days. The “Cost Breakdown” was transparent: Unit $295, Gels $45, Shipping $58, totaling $398. Under “Returns & Dispute Resolution,” it read: “15-day window from delivery to raise issues. If defect or not as described, return shipping covered by Seller (up to $60) or full refund via platform if verified. Minor issues coordinated via replacement parts. Funds held in escrow until Buyer confirmation.”
Ava reviewed the terms. It was a binding agreement, clear and fair. She clicked “Accept & Pay.” The secure Stripe payment modal appeared, and she authorized the three hundred and ninety-eight dollars. The status updated to “Payment Held in Escrow.” Dr. Sharma messaged immediately: “Offer accepted and payment received. Thank you, Ava. I am packing the order now. You will receive the tracking number within twenty-four hours.”
Seven days later, the package arrived at Ava’s loft. She opened it on her kitchen island. The unit was pristine, sealed in plastic. The gels were intact. Tucked on top was a handwritten note: “Ava, start with 15 min sessions. Update me on the swelling.” Ava began the protocol immediately: fifteen minutes in the morning before heading to a site visit, and fifteen minutes in the evening.
The results were immediate. The swelling in her wrist subsided significantly after the first day, and her pain score dropped from a seven to a five. She slept through the night for the first time in weeks. By the second week, her range of motion had improved enough that she could sketch without wincing.
However, on the eighth day, disaster struck. While using the wrist cuff, Ava noticed a small puddle of water forming on her desk. She inspected the cuff and found a tiny tear in the heat-sealed seam, causing cold water to leak out during the compression cycle. Her heart sank. In the past, this would have been the start of a nightmare.
She grabbed her phone, snapped several high-resolution photos of the leak, and recorded a short video showing the water escaping when pressure was applied. She opened the StrongBody AI app, navigated to the active Offer, and clicked the “Raise Dispute” button. A form appeared, asking for details. She uploaded the media and typed a message: “Hi Dr. Sharma, thank you for the unit—it has been working great overall. However, the wrist cuff has developed a small seam tear and is leaking cold water during use. I have attached photos and a video demonstrating the issue. Per our agreement, can we resolve this?”
Fourteen minutes later, Dr. Sharma replied via voice message. “Hello Ava, I am so sorry to hear about the cuff issue. This is rare, but it can happen during transit or due to a manufacturing defect. Thank you for providing the clear evidence. Per our terms, I can arrange to ship a replacement cuff to you via DHL immediately at my expense, or if you prefer, we can discuss a partial refund. Since the main unit is working fine, a replacement cuff is usually the fastest solution. StrongBody AI will review this chat and the evidence you uploaded. They will keep the funds frozen until we resolve this. Please let me know your preference.”
Ava typed back: “I’d prefer a replacement cuff—the machine itself is excellent and I want to keep using it. How long will it take to get the new one?”
Dr. Sharma replied: “Understood. I will ship the replacement cuff tomorrow morning via DHL Express. It should reach you in five to seven days. In the meantime, you can use the shoulder or knee cuff if needed for other areas, or just use the ice function without compression on the wrist. I have notified StrongBody AI support within the dispute ticket that we are opting for replacement. They will hold the funds until you confirm receipt of the new part.”
The platform sent a notification to Ava’s email and app: “Dispute raised for Offer #98210. Evidence received. Status: Mediation in Progress. Funds Frozen.” Four days later, another update arrived: “Seller has shipped replacement part. Tracking #DHL123456789. Funds remain in escrow.”
Six days later, the replacement cuff arrived. Ava inspected it carefully—the seams were reinforced and perfect. She tested it; no leaks. She opened the StrongBody AI app, went to the dispute ticket, and clicked “Confirm Resolution.” She typed: “Replacement received and works perfectly. Dispute resolved.” The system updated: “Resolution Confirmed. Funds released to Seller after standard 15-day hold period if no further issues.”
Ava sent a follow-up message to Dr. Sharma. “Dr. Sharma, the new cuff is perfect. No leaks. My pain is down to a 1/10 now, and I finished my project ahead of schedule. Thank you for the quick and fair resolution.”
Dr. Sharma replied: “I am relieved to hear that, Ava. Your progress is impressive. Keep up the routine. The dispute process on StrongBody AI makes it safe for both of us—I know I won’t lose money on a false claim, and you know you won’t lose money on a defect.”
From that point on, Ava became a confident user of the platform. She no longer feared buying physical products from overseas. She purchased a specialized heated neck traction device from a specialist in Canada and a set of ergonomic drafting tools from a supplier in Germany. Each time, she reviewed the “Returns & Dispute” terms in the Offer, knowing that the fifteen-day window and the platform’s mediation team were her safety net.
By November 2025, Ava’s wrist was fully healed. Her business was thriving, her clients raving about her renewed focus and energy. One Sunday morning, she sat at her kitchen island, browsing Dr. Sharma’s profile again. She saw a new listing for a “Portable Ultrasound Therapy Device.” She clicked “Consult” and typed: “Hi Dr. Sharma, thinking about this for deep tissue work. What are the shipping and dispute terms for this electronic item?”
Dr. Sharma replied instantly: “Happy to discuss, Ava. Shipping via DHL, full docs included. Dispute window is standard 15 days, platform mediates fairly based on evidence. Let’s create an Offer with clear terms.”
Ava smiled, sipping her coffee. The anxiety of the unknown was gone, replaced by a system of trust, verification, and support. She was no longer just a consumer; she was an empowered partner in her own health.
Detailed Guide To Create Buyer Account On StrongBody AI
To start, create a Buyer account on StrongBody AI. Guide: 1. Access website. 2. Click “Sign Up”. 3. Enter email, password. 4. Confirm OTP email. 5. Select interests (yoga, cardiology), system matching sends notifications. 6. Browse and transact. Register now for free initial consultation!
Overview of StrongBody AI
StrongBody AI is a platform connecting services and products in the fields of health, proactive health care, and mental health, operating at the official and sole address: https://strongbody.ai. The platform connects real doctors, real pharmacists, and real proactive health care experts (sellers) with users (buyers) worldwide, allowing sellers to provide remote/on-site consultations, online training, sell related products, post blogs to build credibility, and proactively contact potential customers via Active Message. Buyers can send requests, place orders, receive offers, and build personal care teams. The platform automatically matches based on expertise, supports payments via Stripe/Paypal (over 200 countries). With tens of millions of users from the US, UK, EU, Canada, and others, the platform generates thousands of daily requests, helping sellers reach high-income customers and buyers easily find suitable real experts.
Operating Model and Capabilities
Not a scheduling platform
StrongBody AI is where sellers receive requests from buyers, proactively send offers, conduct direct transactions via chat, offer acceptance, and payment. This pioneering feature provides initiative and maximum convenience for both sides, suitable for real-world health care transactions – something no other platform offers.
Not a medical tool / AI
StrongBody AI is a human connection platform, enabling users to connect with real, verified healthcare professionals who hold valid qualifications and proven professional experience from countries around the world.
All consultations and information exchanges take place directly between users and real human experts, via B-Messenger chat or third-party communication tools such as Telegram, Zoom, or phone calls.
StrongBody AI only facilitates connections, payment processing, and comparison tools; it does not interfere in consultation content, professional judgment, medical decisions, or service delivery. All healthcare-related discussions and decisions are made exclusively between users and real licensed professionals.
User Base
StrongBody AI serves tens of millions of members from the US, UK, EU, Canada, Australia, Vietnam, Brazil, India, and many other countries (including extended networks such as Ghana and Kenya). Tens of thousands of new users register daily in buyer and seller roles, forming a global network of real service providers and real users.
Secure Payments
The platform integrates Stripe and PayPal, supporting more than 50 currencies. StrongBody AI does not store card information; all payment data is securely handled by Stripe or PayPal with OTP verification. Sellers can withdraw funds (except currency conversion fees) within 30 minutes to their real bank accounts. Platform fees are 20% for sellers and 10% for buyers (clearly displayed in service pricing).
Limitations of Liability
StrongBody AI acts solely as an intermediary connection platform and does not participate in or take responsibility for consultation content, service or product quality, medical decisions, or agreements made between buyers and sellers.
All consultations, guidance, and healthcare-related decisions are carried out exclusively between buyers and real human professionals. StrongBody AI is not a medical provider and does not guarantee treatment outcomes.
Benefits
For sellers:
Access high-income global customers (US, EU, etc.), increase income without marketing or technical expertise, build a personal brand, monetize spare time, and contribute professional value to global community health as real experts serving real users.
For buyers:
Access a wide selection of reputable real professionals at reasonable costs, avoid long waiting times, easily find suitable experts, benefit from secure payments, and overcome language barriers.
AI Disclaimer
The term “AI” in StrongBody AI refers to the use of artificial intelligence technologies for platform optimization purposes only, including user matching, service recommendations, content support, language translation, and workflow automation.
StrongBody AI does not use artificial intelligence to provide medical diagnosis, medical advice, treatment decisions, or clinical judgment.
Artificial intelligence on the platform does not replace licensed healthcare professionals and does not participate in medical decision-making.
All healthcare-related consultations and decisions are made solely by real human professionals and users.