Technology and Smiles: The Journey of Restoring Oral Health and Confidence
The third-floor apartment at the corner of 22nd and Valencia in San Francisco’s Mission District remained shrouded in thick darkness at 2:47 AM. Only the faint light from a yellow-orange IKEA desk lamp illuminated the face of 44-year-old Katherine Walsh, a former senior product marketing manager for a fintech startup in SoMa, who once presented confidently to hundreds of investors without glancing at her slides. Now, Katherine huddled on a worn brown leather armchair, clutching her throbbing left cheek, which felt like a needle was repeatedly stabbing a nerve.
The November rain lashed against the windowpane like thousands of tiny pebbles, the rhythmic pitter-patter blending with the grinding sound of her own teeth in fitful sleep. The smell of stale coffee from a forgotten Peet’s cup from the previous afternoon mingled with the metallic tang of gum blood every time she accidentally bit down hard on the inside of her cheek. On the smudged glass table lay a dead Oral-B iO Series 9 box from three months ago, an unopened spool of Glide dental floss from last year, a capless tube of Sensodyne Repair & Protect, and a half-empty bottle of 800 mg ibuprofen. Katherine pulled the beige wool blanket, a gift from her mother in Portland in 2018, up to her neck, but still shivered uncontrollably. She sighed, her hot, malodorous breath making her grimace and turn away.
In the kitchen corner, a cup of peppermint tea she brewed last week had turned a fuzzy green with mold, the musty smell wafting out every time she opened the fridge to look for unsweetened milk.
Five years ago, everything collapsed in just four months. Ryan, her husband, texted her while she was preparing a pitch deck for the Series C funding round: “I’ve filed for divorce, Kath, I’m sorry.” That same week, her father, Patrick Walsh, an Irish-American man who used to tell her her smile was “brighter than the Golden Gate Bridge on a sunny day,” suffered a stroke on the Pebble Beach golf course and never woke up. Katherine flew back to Portland, stood by her father’s grave in the Catholic cemetery under a drizzle, unable to shed a single tear. She only felt herself in free fall down a bottomless black hole.
Her job disappeared soon after. She was laid off for “prolonged lack of focus” and “failure to meet KPIs.” Mia Alvarez, her best friend since Stanford, still called every Sunday on FaceTime, but Katherine usually silenced the calls or just texted back “I’m fine” with a wry, lopsided smiling emoji. Her college friend group in the “West Coast Queens” chat gradually fell silent after she repeatedly missed their annual Napa Valley trips.
Her teeth and gums began to demand payment. She stopped going to the dentist in 2020, drank three cups of black coffee every morning, ate peppermint candies for lunch, and ground her teeth so fiercely every night that her old night guard cracked, and she didn’t bother to replace it. Her gums were swollen, red, and bled every time she brushed. A black cavity appeared on a lower incisor, and the pain radiated to her temple, causing chronic insomnia. Her smile—the one thing that used to help her close multi-million dollar deals with a confident curve of her lips—was now hidden by her hand whenever she had to talk to strangers at Whole Foods. She tried everything: AI dental apps, 24/7 consultation chatbots, “10-minute gum healing at home” videos on TikTok, even buying a Waterpik on Amazon and leaving it in the box. They all gave her the feeling of talking to a robot programmed to say “You’ll be okay” without understanding the depth of her pain.
One November evening, when the pain in her #7 tooth was so intense that two 800 mg ibuprofen tablets didn’t help, Katherine scrolled aimlessly through Instagram. Her finger stopped on an ad Reel. A young dentist in a white coat stood in a bright clinic in Saigon, speaking in a warm English voice: “Your smile deserves to be saved, no matter where you are in the world.” The StrongBody AI logo appeared in the corner. Katherine gave a weak smile, but the pain shot through her again, and she clicked the link in the bio.
The interface was surprisingly clean. No photos of models with dazzling white teeth, no “Hollywood smile in 7 days” slogans. Just one initial question printed on a white background: “What makes you most afraid to smile right now?”
Katherine typed, tears streaming down her face: “I’m afraid people will smell my breath and think I’m disgusting.”
Two minutes later, a message popped up from Dr. Tran Linh Dan, 36, a general dentist & expert in middle-aged women’s oral health, working remotely from Ho Chi Minh City via StrongBody AI.
“Hi Katherine. I’m Linh Dan. I just read your message and really want to give you a hug. Would you like to share more? No judgment here, just listening.”
Katherine burst into tears in the middle of the San Francisco night. They talked until 5 AM. Linh Dan asked about the color of her gums (dark red), whether she often woke up with a tight jaw (every night), and when she last smiled comfortably (she couldn’t remember). Then, the doctor sent a form to book a panoramic X-ray and a live consultation at Pacific Dental & Implant Center in the Mission, with StrongBody AI covering 50% of the cost upfront. A week later, the results appeared on her personal dashboard: 4 severe cavities, chronic Grade 3 periodontitis, a 6 mm periodontal pocket on tooth #7, cervical enamel wear from grinding, and slight alveolar bone loss.
“Katherine,” Linh Dan said during a video call on a rainy evening, her voice resonating from Katherine’s old AirPods, “your oral health precisely reflects everything you’ve been through: prolonged stress, lack of sleep, chaotic diet, and unspoken grief. But the good news is, we can heal, step by step. Are you ready? I’ll be your co-pilot, but you have to be the one driving.”
The journey began with tiny steps. Brushing for exactly 2 minutes at 7 AM and 9 PM with a new electric toothbrush (Linh Dan sent an Oral-B iO9 link via StrongBody AI), flossing every night despite the bleeding, rinsing with warm saline solution 3 times a day, reducing coffee to 1 cup and drinking it through a paper straw, and chewing xylitol gum after every meal. Katherine recorded everything in a blue Moleskine notebook she bought at Flax Art & Design on Market Street, the pages filled with notes like “Day 4: less bleeding now,” “Day 12: gums less swollen, first time no pain when rinsing with salt water.”
But it wasn’t always smooth sailing. In the third week, she forgot to floss for three consecutive days because of late meetings with her first freelance client in two years. On the fourth night, the pain in tooth #7 was excruciating; she stayed up all night, clutching her cheek and crying. She messaged Linh Dan at 3 AM San Francisco time. The doctor replied after 9 minutes, the first time there was a delay because the Asian server was undergoing maintenance. “I’m here, but the system is a little slow. Rinse immediately with warm salt water, take 400 mg of ibuprofen if you can, and send me a picture of your gums, please.” Katherine complied, despite her trembling hands, realizing for the first time that technology also has limits, and it was her own effort—the fact that she still got up to mix salt water despite the pain—that truly helped her through that night.
In the third month, Mia unexpectedly appeared at her doorstep with a bag of sourdough bread from Tartine and a bottle of Pinot Grigio. “You’ve avoided me long enough,” Mia said, walking in without an invitation, setting the bag down. Katherine stood awkwardly in the cluttered living room. Mia looked around, said nothing, just opened the window for air, and then returned to hug her tightly. “I don’t need an explanation. I just need you to be alive.” They sat on the floor, eating crusty bread and drinking wine out of two old coffee mugs, and for the first time in five years, Katherine wept inconsolably in her friend’s arms.
In the fourth month, a major incident occurred. Katherine was on a Zoom call with a new client when tooth #14 suddenly broke off a large chunk as she bit into a Granny Smith apple. She turned off the camera, rushed into the bathroom, blood filling her mouth, trembling with panic, her heart racing at 140 bpm. With shaking hands, she opened StrongBody AI and pressed the “Emergency Dental Consult” button. The system displayed “Connecting…” and then froze for 45 seconds—the longest 45 seconds of her life at that moment. Finally, Dr. Linh Dan’s face appeared. The doctor calmly guided her to rinse with cold water, use gauze to compress the broken area, while simultaneously booking an emergency appointment at Pacific Dental for the next morning and sending a prescription for pain relief through the app. “You’re not alone,” Linh Dan reassured her, “I’ll be with you the entire way, even when the system is slow.”
At the clinic, the local dentist applied a temporary composite filling, but Katherine was still shaking and had to grip the chair arm tightly. She messaged Linh Dan as soon as she got home: “I was so scared, I thought I was going to pass out.” The doctor replied: “You did the hardest thing: you still went to the clinic even though you were terrified. That is your strength, not mine or the platform’s.”
Five months later, Katherine stood in front of the mirror in her apartment, now bright with natural light. She had replaced the curtains with white linen and planted mint, rosemary, and lavender on the windowsill. Her gums were pink, no longer bleeding, and her breath smelled naturally fresh with mint. She tried a real smile, a smile that didn’t need to be covered by her hand, for the first time in five years. Tooth #14 had been aesthetically restored with composite, tooth #7 was undergoing laser periodontal pocket treatment, and the pain had vanished. She slept soundly, no longer grinding her teeth thanks to a new night guard made from a mold sent from Vietnam.
She took on part-time work again, having just signed a consulting contract for a women’s health startup in Oakland. Mia and she went out to dinner at Foreign Cinema, and for the first time, Katherine ordered burrata with cherry tomatoes without fear of red food staining her teeth. When she laughed loudly at Mia’s joke, her friend’s eyes widened: “Oh my God, Kath, your smile is beautiful! What did you do to completely transform?” Katherine just smiled, a wide, open smile, no longer overshadowed by fear.
She still used StrongBody AI, her dashboard now full of green charts, but she was no longer dependent. Linh Dan now appeared more like a big sister, occasionally sending messages like “Have you flossed today, my San Francisco girl?” or “Don’t forget to drink plenty of water, the weather is so dry over there.” Katherine replied with photos: sunrise over the Bay, a homemade rainbow salad, a selfie with Mia at a bar in Castro.
One July afternoon, she sat on her small balcony, sipping a cup of freshly brewed peppermint tea from her home-grown leaves, the aroma strong. The San Francisco rain smell was still the same, but now she no longer felt cold. She opened the Moleskine notebook, turned to the last blank page, and wrote:
“Today is day 218. I still have days when my gums are sensitive, and stressful meetings still make my jaw clench. But I have learned that a smile is not just about white teeth; it is about confidence rebuilt day by day. StrongBody AI opened the door, and Linh Dan held my hand to walk through, but the one who smiles every day, the one who went to the clinic despite being scared to tears, the one who still flosses despite being tired, is still me. The journey never ends; it just shifts from pain to healing. And I am healing, one fresh breath at a time.”
She closed the notebook, placing it on the table next to the half-empty spool of dental floss and the lush green mint plant. The summer breeze gently rustled the leaves. Katherine smiled, the smile of someone who had found herself again in relationships that were mending day by day, in a returning career, in upcoming trips with Mia and the “West Coast Queens” group, and in a wide-open future she was no longer afraid to face.
The journey continues. But this time, she’ll smile first.
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Let today be the first day you stop hiding your smile.
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